Welcome to aqayadubai.com. These Terms and Conditions (“Terms”) govern your use of our website and the services we provide. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Introduction
Aqaya Dubai (“we,” “us,” or “our”) operates the website aqayadubai.com. These Terms apply to all visitors, users, and customers who access our platform. If you do not agree with any part of these Terms, please refrain from using our services.
2. Services Provided
We offer online food ordering for delivery and takeout services. Our services may be fulfilled directly by us or through our authorized third-party delivery partners. We reserve the right to modify or discontinue any part of our service at any time.
3. Orders and Acceptance
- Availability: All items shown on our menu are subject to availability. We reserve the right to limit the quantity of any product or service we offer.
- Confirmation: After placing an order, you will receive an acknowledgment. However, an order is only considered “confirmed” once we have processed it and initiated preparation.
- Accuracy: You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.
4. Pricing and Payment
- Price Changes: All prices are listed in UAE Dirhams (AED). Prices for our products are subject to change without notice.
- Taxes: Prices are inclusive of VAT where applicable, unless stated otherwise.
- Payment Terms: Payment is required in full at the time of placing the order via our website’s payment gateway. We do not store your credit card information; all transactions are processed through secure third-party providers.
5. Delivery and Pickup
- Delivery Area: Delivery is limited to specific zones within Dubai. If your address is outside our zone, we may be unable to fulfill the order.
- Timelines: While we strive to meet estimated delivery times, delays may occur due to traffic, weather, or high order volume.
- Risk of Loss: The risk of loss or damage to the food passes to you upon delivery to the address provided or upon pickup from our location.
6. Cancellation and Refunds
Due to the perishable nature of our products, orders cannot be canceled or modified once preparation has begun. If there is a significant issue with your order (e.g., missing items or incorrect order), please contact us immediately at [Insert Contact Email/Phone].
7. Limitation of Liability
Aqaya Dubai shall not be liable for any indirect, incidental, or consequential damages resulting from:
- The use or inability to use our website.
- Unforeseen circumstances, including but not limited to “Acts of God,” technical failures, or delivery delays beyond our control.
- Allergies: While we take precautions, we cannot guarantee that our food is free from all allergens. It is the customer’s responsibility to inform us of any specific dietary requirements.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai.
9. Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.”
Contact Us
If you have any questions about these Terms, please contact us at: info@aqayadubai.com